EXECUTIVE SERVICES CLIENT BENEFITS
To ensure optimum performance, Executive Services invests substantial resources in time management, research / development and employee training. The result is a five step service program that is effective, efficient, and most importantly gives you the results you expect.
1. PERSONALIZED SERVICE
We are in the people business. Maintaining personal service means we are there when you need us. Great service is not an accident – it is the result of detailed planning and attention to your needs. Our experience and ability to recognize your cornerstone of our commitment to provide you with personal service..
Personal Service with attention to details …
Our ability to respond to an emergency or a question is handled the same way – immediately. We recognize that response is paramount to our service capability and we take pride in the fact that we have built our business around being responsive to our clients needs..
3. COST EFFICIENT
Delivering a high quality service at a reasonable cost is what it’s all about in today’s highly competitive market. Executive Services has not only met this challenge, we continue to overcome it. Always an innovator, we were one of the first to introduce video training, wage premiums for meeting higher production goals, employee incentive programs and more efficient methods to increase productivity. With over 20 years of experience, we continue to refine our services to insure our clients receive the highest quality service available at an affordable price.
4. TRAINED AND SUPERVISED PERSONNEL
The heart of any organization lies within its people. In our industry, too often low paid workers result in untrained and unsupervised workers. You may have experienced that in other service companies. Executive Services has a different and often unique attitude about our personnel. We consider or employees our most valued asset. Our compensation package has resulted in exceptional performance and improved productivity. We recognize that properly well-maintained facilities for our clients..
RESULTS: Positive productive employees
service your facility.
5. ENVIRONMENTALLY SAFE CHEMICALS
As a locally owned firm our children live and play in the same community as yours. We have always been committed to using environmentally safe chemicals in our company. Even before it was popular we practiced a company policy of being a responsible corporate partner to the community we serve – yours and ours. You that protecting the environment is as important to you as it is to us..
Educated in the proper and
Safe use of all chemicals …
EXECUTIVE SERVICES MANAGEMENT TEAM
|As a service driven organization our primary strengths are Leadership and Experience. Managing to be both productive and innovative takes a team effort by the people leading the organization. Based in Riverside, California Executive Services is fortunate to have an experienced and proven management team. Our goal is to simply save you money without sacrificing service or quality. We offer a complete service system that encompasses all of your facility needs under one umbrella. Our professional staff members are all uniformed and trained on each new account to ensure that we do not fall under the level of service that we guarantee our clients.
We offer you friendly service, outstanding quality, and communication that is second to none. We pride ourselves on being a progressive company and taking a proactive role when it comes to our environment and our employees. By ensuring that we use the safest cleaning products and materials available, we will not only keep your work environment clean, but our planet safe as well. We offer all of our employee’s part-time benefits and a living wage to ensure that we maintain a quality staff and low turnover.
It is our policy to ensure that each client from the smallest to the largest receives the highest quality service available. The bottom line….
We simply do the job right the first time.
“I guarantee it”
JIM FERRARO, PRESIDENT
Mr. Ferraro began his career in the service industry in 1984 with a national transportation company. During his career, Jim has held positions of responsibility including Vice President and Chief Operating Officer
Jim’s current responsibilities include new business development, customer relations, operational services and strategic planning for Executive Services. He oversees all aspects of day to day operations, customer service, safety, employee hiring, training, and staff development.
Jim attended the Bloomsburg University in Pennsylvania where he received a Bachelor of Science degree in Business Administration. He has more recently attended the University of Phoenix where he completed his Masters degree in Business Administration. Jim continues to further his education on effective management, training and communication skills, labor relations, non-union management, media communication and other related topics.
DON JONES, DAY SUPERVISOR – OPERATIONS
Mr. Jones serves as the Day Supervisor – Operations. Don is responsible for the supervision of our Operations and Quality Control Departments. Don has many years of experience in the quality control field, carpet & window cleaning and equipment maintenance. Don has been with Executive Services since 2004
Don is a proven professional that will provide the highest quality of service while handling multiple tasks simultaneously. He is a detailed individual with highly effective organizational skills.
Key Job Elements:
VICKI RIVERIA, NIGHT SUPERVISOR
Vicki was recruited by Jim Ferraro to join Executive Services in 2004 from a local competitor. At that time Vicki was providing janitorial services for multiple buildings in the San Bernardino county area.
Upon joining Executive Services, Vicki assumed the role as a nightly supervisor and new employee trainer. Vicki has worked in the industry for over 10 years and possesses excellent employee relations’ skills..
Vicki has primary responsibility for the night supervision of the Inland Empire
Key Job Elements:
HERMENIA JIMINEZ, NIGHT SUPERVISOR
Hermenia is a long-term employee of Executive Services. Throughout her tenure with Executive Services, Hermenia has performed a variety of function night supervisor, site-specific trainer and employee recruiter.
Hermenia has primary responsibility for the night supervision of San Bernardino County.
Key Job Elements:
DEBRA A. BLAKE, CHIEF FINANCIAL OFFICER
Ms. Blake brings over 20 years of financial information processing and reporting to the organization. Debbie is accountable for all the financial responsibilities of the organization including accounts payable and accounts receivable, employee payroll and monthly financial reporting and corporate tax reporting.
Debbie has earned her Bachelor of Science degree in Accounting and has worked in both the private and public accounting sector. Debbie is a very outgoing, sociable person with the highest level of professional integrity. She is also very active within the local community and involved in many different organizations.
FOR YOUR INFORMATION …
Executive Services carries full General Liability Insurance and Automobile Insurance for all Company owned vehicles. Upon request we will provide evidence of insurance for your files. American States Insurance Company is our General Liability Insurance and Mercury Casualty Company is our Commercial Auto insurance carrier.
All employees are fully covered by workers compensation insurance as required by law. Upon coverage.
MATERIAL SAFETY DATA SHEETS (MSDS)
All chemicals used in our operations are reviewed for ease of application, cost effectiveness, and most importantly safety of our employees. Employees are trained on the proper use of all chemicals and all products used have MSDS sheets as required by law.
I n order to keep maintaining our competitive pricing all billing is billed at the beginning of the month for that months service. Terms are Net 30 with discount of 1% net 10. Interest is charged at 1.5% monthly on the outstanding balance on accounts over 30 days.
We require three sets of keys to all areas we need to access to perform our services. One set is for our regular work crew assigned to your account, one set is for the supervisor assigned to your account, and one set is for our office. We do not wish to make duplicate keys. For your security, we ask that you provide all keys necessary to perform our tasks.
I f needed, we are happy to provide services beyond the contract specifications. Any time a request for extra work is required we will always provide a quote prior to commencing any extra work to insure this has proper approval.